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Terms, Conditions & Refund Policy

01 Processing Time

If you place your order over the weekend your Orders Processing time starts the following Monday.

02 Shipping Transit Times

All standard shipping orders have a warehouse processing time of 2-3 business days in addition to the carrier transit times.

03 Customer Responsibility

It is the customer's responsibility to provide the correct shipping address at the time of checkout. Please make every attempt to check your address before submitting your order. We cannot guarantee requests to update shipping address will be processed. If your order was shipped to an inaccurate or invalid address we cannot reship or replace it until the item has been returned to our warehouse. If LUX HAIR & SKIN reships your order you will be responsible
for additional shipping costs.

Lost/Missing Deliveries

If delivery has been confirmed for your package via the shipping carrier, we cannot send out a replacement/additional package once the delivery has been confirmed by the carrier. Please check for missing packages with the carrier file a claim with the carrier prior to contacting us. Be sure to note your claim number upon contacting us. If your domestic, USA delivery, has not arrived and tracking has not been updated for 15 days or more
(not delivered within 15 days) please contact us at INFO@LUXHAIRANDSKIN.COM so that we can file a claim on your behalf and send a replacement to you. If your International delivery has not arrived and tracking has not been updated for 30 days or more please email INFO@LUXHAIRANDSKIN.COM so that we can submit a claim to replace your order.

Inaccurate or Missing Shipping Addresses

We are not responsible for missing or inaccurate shipping addresses. Once your order is placed we cannot update your address. If you place an order and the address was not accurate or complete we cannot guarantee that it will be updated or fixed before it is shipped to you. LUX HAIR & SKIN will not refund or replace items sent to inaccurate/incomplete addresses.

Estimated Shipping Times

USA: 2-3 Business Days
Canada : 7-14 Business Days
Bahamas : 10 - 14 Business Days
Germany : 8 - 14 Business Days
Iraq : 10 - 21 Business Days
Kenya : 10 - 21 Business Days
Kuwait : 10 - 21 Business Days
South Africa : 10 - 21 Business Days
North America : 5 - 7 Business Days
Europe : 7 - 10 Business Days
Australia, New Zealand and Oceania : 3 - 5 Business Days

Customs and Import Taxes

Additional Fees & Taxes for International Orders (Outside the USA)
LUX HAIR & SKIN is a USA based company and is not responsible for any taxes, VAT, duties or any additional fees charged by local economies.
Buyers are responsible for any customs and import taxes that may apply. LUX HAIR & SKIN is not responsible for Country Import fees or any delays due to customs